Sure, you want me to buy your gadgets, but you don’t want to keep me and maintain a good customer relation to me.
What made me realise that you really don’t want me is that I installed iTunes 10.5 this week. On my fairly new HP laptop. A HP Pavilion dv6 Notebook PC with 6 GB RAM and Dual-Core 2800 Mhz processor running on Windows 7. You’d think that would be sufficient to run an application for handling music and synkronising gadgets, wouldn’t you? But this is what happend after installing iTunes 10.5:
Between iTunes using one of the cores, and Apple mobile device service the other, there was no memory left. Trying to synk the iPad just ended up in a loop, it wasn’t even able to verify the device. Removing and reinstalling did not do anything. It took me five – 5 – evenings and a huge amount of problems before it was finally sorted out. There was problems to the extent that I had to use Regedit, and trust me, neither I nor you want me to go there.
I finally ended ut with these types of errors:
I was googling for solutions until my head was spinning. I finally found the solution in a thread on your support pages– not a solution Apple provided, because I have yet to see you answering anything.
I really do not need to have to use Regedit in order to synk my iPad. However, the other option was reinstalling the system, and I don’t want to have to go there, since I’d have to reinstall all my programs.
You see, your average iPad owner is not a computer tech, so we really have nothing to do down there. But you don’t care, do you? As long as the software runs smoothly on a Mac, you guys are happy. I really belive that the reason is that I am a PC user and not a Mac user. Not that you’re marking the iPad og iPod or iPhone with “Must also buy a Mac to run properly”, that’s just something we bitterly find out after we have spent silly amounts of money on your high priced products. Because they ARE good, it’s just that the infrastructure you need to operate them (read: iTunes) is CRAPWARE FROM HELL.
Sorry for yelling that, but it’s what happens when you spend 5 evenings trying to sort iTunes out. I might have been able to live with that if it was a one off occurance, but it’s not. It’s happend before. It’s going to happen again, and I am so fed up with it. I want a supplier who will value me as a client. I’ll come back for more, if you could make sure I don’t have to spend 5 evenings several times a year unmessing a computer you messed up.
Incidentally, on Thursday I blew a fuse when one of your Apple fan boys felt the solution would be to get a Mac. Listen up, Applepeople: I DO NOT WANT A MAC. I want functioning infrastructure on the computer I already have, I’m happy with that one. It works for me, if not for you. And remember, I haven’t even said anything about the need you feel to censor or anything like that. I just want the infrastructure to work for a gadget for which I paid NOK 6 500 for. Got it? Your fanboys can shut the fugg up.
Borrowed from The doghouse diaries.
I planned to get an iPad 3 when it gets launched. This week has made me realise I need to change that plan to a Galaxy Pad instead. I am pretty sure it will work better with a PC than you iTunes. I’m not surprised you are suing Samsung, it looks and feels like your iPad and like I said, it’s probably going to work on my computer as well.
I think I am not alone in thinking that you’ll be having a run for the money in the gadget market. You have been innovative, but as consumers we are not grateful enough for that not to buy from the competitors if they provide better solutions. Because still, while you have grown into a multi billion money machine selling gadgets, most people use PC’s and not Mac’s:
I don’t think this is changing in favour of the Mac anytime soon, so how well a gadget works with a Microsoft OS computer is of the utmost importance. Because others will produce gadgets like the iPad and the iPod and the iPhone. I am for instance the happy user of a Windows 7 operated phone, working smoothly and even having a spell checker which doesn’t give you gibberish. The people making the spellchecker for iOS products must have been smoking an illegal substance or something when they made it.
No wonder you are suing everyone. You know that you are on thin ice if the competition comes up with similar products. I’m surprised you haven’t thought about taking care of your customers instead, but there you go; you don’t.
So here’s the thing: I have had it. My next tablet will not be an iPad. I’ve seen and touched a Samsung Galaxy pad, and it was very nice. I’ll bet you my old iPad it works better with my PC. I have too much other stuff to do to spend five evenings several times a year sorting out a mess you guys made on my computer. Because you don’t test well enough before releasing. I know I don’t have such a complicated setup that I am the only person experiencing these issues. I can easily check that – combing through your support communities. A lot of people are having the same problems every time. You don’t seem to care. Because you apparantly don’t want me as a customer. Well – back at ya, Apple. I’m like most consumers – we are unreliable SOBs. And: